Troubleshooting your login

When logging into the members area of the Sandform site, you will need your:

1. Username
2. Password

Both of these pieces of information will have been emailed to you when you subscribed.

After you have clicked the login link (top right of every page), you will get the members login page. You must enter the above information and then click the OK button.

If you get an error message, you have entered the wrong details. return to the home page and attempt logging in again.

If you have continued problems logging in try the following:

1. Check you have your 'CAPS LOCK' off - the details are case specific.

2. Windows sometimes remembers the password wrongly. Open a new browser window. Once you have done this, try logging in again with the correct details.

3. Still not getting in? go into your internet settings (Tools menu in your browser). Click on the 'delete temporary internet files' and then try logging in again. It may be that your browser is full of old pages and keeps returning an old error message. You may also try clicking 'refresh' whilst holding the 'Ctrl' key down, which can force the new page.

If all else fails, email us at helpdesk@sandform.co.uk. We will endeavour to get you access as soon as possible.