Sandform - All-Weather Horseracing


Our Frequently Asked Questions for both services

Sandform Background Service FAQ The major questions answered, along with a few extras. Ask Your Question If you've a specific question - ask the Sandform Team. ............................................ Other Links Free Newsletter Register for our free monthly newsletter, sent during the season. Your Personal Details Read our full privacy policy. We will not send you spam of any sort. Terms and Conditions Our complete terms of use, both for the guest and members site areas.	Frequently asked questions regarding our services ..................................................................................................................................... The following are the most frequent queries to the Sandform team regarding our services. If your question does not appear in the list below, please ask your question here. Click on the question to view the answer: Private Service Related Questions ............................................................................................................ 1. What makes Sandform Private Service different to other tipping services? 2. What does the Private Service actually give me? 3. At what time is the Private Service information posted to the site? 4. What comeback do I have if I don't like the service? 5. What track record do you have? 6. Why should I trust the Sandform? 7. What are your Private Service prices? Dutching Service Related Questions ............................................................................................................ 1. What are your prices? 2. How do I sign up and how am I charged each month? 3. What comeback do I have if I don't like the service? 4. What track record do you have? 5. How do I renew my subscription each month? 6. How do I get the dutching information? 7. What if I don't get the right odds? 8. This is too complicated for me - how do I get help? General Service Questions ............................................................................................................ 1. What service levels do Sandform provide? 2. Do you provide information for every All-Weather race? 3. How do I gain access to the services? 4. When is the information posted each day? 5. Is Sandform unavailable sometimes? 6. Why cover only the All-Weather? Private Service 1. What makes Sandform Private Service different to other tipping services? We are not attempting to be all things to all men. We occupy a niche which we feel has not been exploited, and we intend to fully occupy this area! We are also independent, which allows us to view and describe races, ratings and industry events without being prejudiced by being part of a racing conglomerate. We also benefit from spending all our effort within the All-Weather code of racing - we are constantly re-evaluating and improving our accuracy of information. Unlike many, we do not operate multiple, 'set' databases, which are cumbersome and geared to 'getting the numbers done', instead we have fluid data sets which allow us to evaluate each days figures prior to adding them to our service. Our philosophy is very different to other information services - we are highly selective and cautious and will never produce a selection for a race because we feel 'we have to'. By adopting this approach we hope to gain a loyal following of like-minded racing enthusiasts. We also adopt a very different was of charging for our information - adopting a 'trust' approach. Once you have made profit, we ask for a payment and not before. 2. What does the Private Service actually give me? We provide 1-5 bets per week during the heart of the All-Weather season. We also provide tips during the summer as well. We will advise the horse(s), the stake. The information is posted to the website and also emailed to you as soon as it is posted. 3. At what time is the Private Service information posted to the site? Our Information is posted to the website before 12.00 noon the day of the race, or 4.00pm for a night meeting. 4. What comeback do I have if I don't like the service? Prior to paying the joining fee, either on-line or by cheque, we strongly recommend spending time looking at our services section of this free-to-view area. This suite of examples give a good flavour of what you will find in our members area. Because you only pay us if you make profit from our selections, ultimately if you don't make a profit you can then walk away. It is therefore in our interest to continue to supply you with good value winners. 5. What track record do you have? We launched a basic ratings service in March 2001. From there, we continued to enhance the service throughout the 2001-2002 season. During the summer of 2002 we launched a completely new set of services which built upon the basic ratings service, but increased the depth of form and analysis tenfold. Our ratings and analysis service continued until November 2006. The new Private Service information service launched in early 2007. 6. Why should I trust the Sandform? We stand and fall by the accuracy and integrity of our ratings and associated information. If they do not deliver winners we will fail, so we spend over 90% of our resources on the ratings and associated services rather than other web authoring. Hence, we do not have a flash enabled, graphic heavy site which looks and feels fabulous but which is a sham. Neither would we pretend to have all the answers. Being a successful horseplayer means you have to be willing to learn every day, however, because the team spends all of its time in the All-Weather arena, we believe we provide the best insight into the code on-line or off-line. 7. What are your Private Service prices? To see our current prices view our Private Service costs page. You will find that the only immediate cost is a joining fee. What commission you pay thereafter solely depends on whether we deliver you with a profit over time. Dutching 1. What are your Dutching Service prices? To see our current prices view our Dutching Service pricing page. You will find that there is a simple monthly subscription. If you no longer want to continue with your subscription you simply cancel your payment through Paypal. 2. How do I sign up and how am I charged each month? To sign up is easy - just fill in the subscription information here and then you will gain immediate access to our daily dutches. You are charged on the monthly anniversary of initial sign-up. Therefore if you signed up on the 20th, your next subscription payment becomes due on the 20th of the month after. 3. What comeback do I have if I don't like the service? Prior to paying for your initial months subscription, we strongly recommend spending time looking at our services section of this free-to-view area. This suite of examples give a good flavour of what you will find in our members area. Ultimately if you don't make a profit you can then walk away. It is therefore in our interest to continue to supply you with good value dutching winners. 4. What track record do you have? We have been providing Dutching bets to our Private service clients since January 2007. The service was split off as a separate service in November 2007 because it was delivering such high returns to our client base. 5. How do I renew my subscription each month? Your subscription is via Paypal recurring billing, so you will never miss a days action. If you wish to halt the service you simply login to your Paypal account and cancel the subscription. 6. How do I get the dutching information? Because there is a lot of information associated with each dutch you will need to login to the Sandform website each day to receive the dutching information. 7. What if I don't get the right odds? We provide recommended odds at which to strike your dutch. If you can't get the odds we stipulate you can recalculate the dutch to the prices available. To do this we provide a dutching calculator. Ultimately if you are unhappy with the dutch of the prices available (and therefore the percentage profit) you may decide not to play the dutch. We make every effort to ensure that the odds we stipulate are achievable. 8. This is too complicated for me - how do I get help? We are available to discuss your use of the Dutching service by both email and telephone. Call our helpdesk above, or contact us and we will usually return your query answered within 24 hours. General Questions 1. What service levels do Sandform provide? Our Private information service is provided for every All-Weather race meeting in the UK. The racing information is published prior to 12.00 noon on the day of racing, although usually they will be published on the site from 9.00am the day before racing. This also applies to night racing cards at Wolverhampton. Our Dutching service provides information which is always posted before 7-00am the morning of each race day. If a member provides feedback to the Sandform team, we guarantee to answer the feedback with a personal response. We endeavour to answer all queries within 24 hours of receiving the email, although many are answered within a few hours. The one exception to this is Saturday, where dual afternoon and evening meetings may contribute a delay in response. 2. Do you provide information for every All-Weather race? No, we aim to provide you with a service on which you can rely, however, to do that you have to be very selective - no gambler has ever made his fortune by backing a horse in every race, at every race meeting, every day! We highlight races where value exists either for a winning bet or from a dutching perspective. We also highlight were betting caution should be observed. 3. How do I gain access to the services? We have a secure area for our members, which is why a username/password page appears when you attempt to log in to the members area (try it out!). This requires you to subscribe in order to give the system the information it needs to let you into the secure area. Please note, sometimes you browser will 'remember' the wrong username or password. If you are having difficulties, please click here for helpful information. 4. When is the information posted every day? Please see question 1 5. Is Sandform ever unavailable? To our knowledge, since moving to a high quality hosted platform in 2001, we have had no serious downtime. If it does happen, our service levels with the hosting company ensure we will be operational again within 24 hours. 6. Why only the All-Weather? The All-Weather is in our opinion a vastly underrated betting opportunity. The primary reason for concentrating on the All-Weather is the quality of the statistics which are available to be collated. Most races on the All-Weather are true-run (although being able to find those that won't be is just as important), and with a predictable surface the sectional and overall times are more reliable than the turf courses. There is also a strong set of analysis that suggests that certain horses adapt to the All-Weather (handling sand, kickback and a true run race) - these horses can represent value. We have also found that concentrating resources in one sphere of racing has provided profitable results!